Refund policy
Returns & Refunds
We want you to be happy with your order. If there’s an issue, we’ll do our best to put it right.
Faulty or Damaged Items
If your order arrives damaged, defective, or develops a manufacturing fault, please contact us within 30 days of delivery at order@sonictitanrecords.com.
Please include:
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Your order number
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Clear photos of the issue
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Video evidence if requested for intermittent playback faults
Examples of faults may include:
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Severe warping affecting playback
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Repeating skips or playback defects
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Manufacturing defects
Once confirmed, we will arrange a return and offer either:
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A replacement (if available), or
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A full refund
Return shipping costs are covered for faulty or damaged items.
Change of Mind Returns
You may return your order within 30 days of delivery if you change your mind.
To be eligible:
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Items must be unused and in their original condition
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Items must include all original packaging
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Return shipping costs are the responsibility of the customer
Non-Returnable Items
The following are not eligible for return unless faulty:
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Opened or played items
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Minor cosmetic imperfections (e.g. slight sleeve corner dings, minor seam splits, light creasing, or shrink wrap wear)
Due to the nature of sealed audio media, vinyl records, CDs, and cassettes cannot be returned once opened unless they are faulty or not as described.
Due to the nature of vinyl records, some minor surface noise may be present, particularly on coloured vinyl, picture discs, or speciality pressings.
This does not affect your statutory rights.
Each case is assessed individually to ensure a fair and reasonable outcome.
Return Process
To start a return, contact us at order@sonictitanrecords.com.
Returns must be approved before being sent back.
Items must be returned in the condition they were received.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to your original payment method
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Processing times may vary depending on your payment provider
Contact
If you have any questions before placing an order, feel free to get in touch: